Tuesday, May 14, 2013

I Don't Want Your Exceptions

On the heals of my last post, in addition to not wanting your app, I also don't want your exception.  I mean unless I'm developing it and we are in QA and something bad happens, then by all means, I want your exception.  I guess in this case it's my exception, and my bad.

But when I'm not wearing my developer hat and instead wearing my regular user hat, I don't want your exception.  Ideally I'd like whatever I'm doing not to fail, but if it does fail; tell me nicely that you were caught with your pants down and give me an alternative way to finish whatever I'm doing.  I won't be mad, it's OK, we all make mistakes.  But let me tell you what is unacceptable:

I'm sorry you use WebSphere and I'm sorry you never tested the "Forgot password" option.  I guess your typical users have great memories.  So what am I supposed to do now?  I guess give up?  I suppose go to your competitor?  For now I'll settle for complaining about it on the internet.  Thanks Aetna.

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